Shipping Policy
Shipping Policy
Thank you for choosing Solvella. Here is our shipping policy to guide you through the process:
Order Processing Time
All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high order volume, processing times may be slightly delayed.
Shipping Times
United States
- Standard Shipping: 5–7 business days
- Insured Shipping: 5–7 business days
International
- Standard Shipping: 7–15 business days
- Insured Shipping: 7–15 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.
Shipping Costs
United States
- Standard Shipping: Free
- Insured Shipping: $4.99
International
- Standard Shipping: Free
- Insured Shipping: $4.99
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available after shipment.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us within 24 hours of placing your order. Once an order has entered processing or has been shipped, we may be unable to make changes or cancel it.
Lost, Damaged, or Stolen Packages
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) at the email below.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Photos of any damage (if applicable)
We will review each case and work with the shipping carrier to determine an appropriate resolution, which may include a replacement or refund where applicable.
Contact Us
If you have any questions about shipping, please contact us at:
Email: contact.solvella@gmail.com