Refund Policy

Last Updated: June 2026

At Solvella, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale.
• Gift cards.
• Personalized or customized products.
• Items damaged due to misuse, neglect, or normal wear and tear.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photos showing the problem.

We will work with you to provide a replacement, store credit, or refund when appropriate.

Order Cancellations

Orders may be canceled or modified within 24 hours of placement.

After this period, orders may already be in processing and cannot be guaranteed for cancellation or modification.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The item is defective.
• We sent the wrong item.

We recommend using a trackable shipping service when returning items.

Lost or Delayed Packages

Solvella is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other factors outside our control.

If your package is lost in transit, please contact us and we will work with the carrier to investigate the issue.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return, please contact us:

Email: contact.solvella@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

To start a return, you can contact us at contact.solvella@gmail.com Please note that returns will need to be sent to the following address: 453W 1600N Cedar City Utah