FAQs
1. I have a concern about my order, whatβs the easiest way to contact you?
For urgent concerns, please email us at contact.solvella@gmail.com. Our team will be happy to help you with any issue regarding your order.
2. I need to change my shipping address, what should I do?
Please contact us within 24 hours of placing your order if you need to update your shipping address. The quickest way is to email us at contact.solvella@gmail.com
3. Where is my shipping confirmation?
Orders typically process within 24β48 hours before you receive a shipping confirmation email. During peak times, this may take slightly longer. If you havenβt received your email, please check your spam folder.
4. Why hasnβt my tracking updated?
Please allow 2β4 business days for your tracking to update after your order is processed. If you still see no movement, email us so we can resolve the issue.
5. Do you accept international orders?
Yes! We do ship internationally. Please note that shipping times and fees may vary depending on your location.
6. What if I want to cancel or change my order?
You may cancel or update your order within 1β2 days of placing it. Please email contact.solvella@gmail.com with your order number.
7. What is your return policy?
We offer a 30-day money-back guarantee for all orders, provided the items are unused and in original condition. To begin a return, contact us at contact.solvella@gmail.com